How much will my repair cost?
Our watchmakers will supply you with a free estimate for all repairs before we begin any work.
My quartz watch needs a new battery, how long will that take?
Geneva Seal has a full time watch maker on site, as well as a team of 5 watchmakers who can handle any brand. Most simple watch batteries can be done within 2-3 days depending on the availability of our watchmaker staff. Some small repairs may be done while you wait. At this time, we will perform a pressure test, which will ensure proper functionality of your watch's seals.
How long will the battery last in my watch?
In a new watch, it is not uncommon for a battery to last 2-3 years. As a watch ages, the usable life of a battery is typically one to one and a half years. Depending on the age of the watch, complications (chronographs, calendars, dates, etc.) and overall condition of the watch may cause this to vary. All of the batteries we install are warranted for one year.
I bought a watch from Geneva Seal and need a replacement battery, what should I do?
Geneva Seal offers lifetime battery replacement on all watches purchased from Geneva Seal. Should your watch need a new battery, stop in and we will be happy to see you again.
My quartz watch is “skipping” every few seconds, what is this an indicator of?
The skipping you are seeing is the watch's low battery warning. You should replace the battery as soon as possible. A dead battery may leak acid and cause extensive damage to the movement or case.
What is a pressure test?
Fine timepieces are protected from dust and moisture by gaskets which can become damaged or dry-out over time. A pressure test simulates the maximum pressure a watch is guaranteed against with a harmless column of air. We perform a pressure test any time the case is opened for battery replacement or overhaul.
My mechanical watch is running fast, what could be wrong?
A watch which is running fast may have become magnetized. Metal detectors at the airport, cellphones, televisions, computers and other electronic devices may have a negative impact on the movement of a watch. Geneva Seal offers complimentary demagnetization. A fast running watch may be in need of an overhaul.
My watch is running slow, what could be wrong?
All fine timepieces have oils and lubricants that are designed to reduce friction between the moving parts in the movement. Over time these oils and lubricants can become dried out. A slow running watch is typically in need of an overhaul.
What is an overhaul?
A watch overhaul involves the complete dissassembly of a watch movement. Each part is carefully cleaned with an ultrasonic cleaner and examined to ensure that it is within the manufacturer's specifications. Once each part has been examined, the movement is reassembled with damaged parts replaced if required. The entire movement is relubricated.
The case and all case parts are also cleaned and examined prior to recasing the movement, with all seals and gaskets replaced. The watch is then carefully timed to ensure proper timekeeping. We suggest complete refinishing as part of any overhaul.
What is a complete refinishing and a light polish?
Both a complete refinishing and a light polish will make your watch look like new again. With a light polish, as much of the case as possible is restored without removing the vital parts of the watch.
A complete refinishing involves removing the strap or bracelet, bezel, case-back, crystal, crown, pushers, etc. from the watch and completely polishing and restoring the proper texture to all parts of the watch. A complete refinish is the highest level of restoration to the watch possible because the watchmaker can access every corner of the watch.
Because a watch is already disassembled as part of an overhaul, we highly recommend a complete refinish at that time.
I need a new watch strap, what options are there for me?
Geneva Seal has a large variety of styles and colors to choose from. We stock a selection of straps from all of the manufacturers that we represent as well as a complete line of private label Geneva Seal straps. If we do not have quite what you are looking for in stock, we can always have one custom made in whatever color and material combination you desire.
Our watchmakers will be happy to help you find an appropriate size and style for your watch and install it while you wait. To ensure proper fit, we can also punch new holes appropriate to your wrist size. Geneva Seal always installs the original buckle that you furnish with your watch. This ensures the overall look and value of your timepiece is maintained.
How long can I expect my watch strap to last?
The usable life of a watch strap depends on many variables. The type of material is the single largest factor with rubber and synthetics offering the greatest durability. Also of major consideration is the conditions under which a watch is worn; will the watch be subject to moisture? Individual body perspiration and chemistry will also play a role in determining the longevity of a strap. With most natural materials under daily use, anywhere from 6 months to over a year are not uncommon.
The crystal on my watch is scratched or damaged, can this be repaired?
Depending on the material and the extent of the damage, a crystal may be repaired. Under no condition will Geneva Seal repair a scratched sapphire crystal, this is because in the rare event that a sapphire crystal is scratched, it is more susceptible to shattering.
Geneva Seal's watchmakers have the ability to cut crystals for unusual sized and shaped timepieces, this is extremely helpful in restoring family heirlooms.
Is it OK to wear my watch while playing sports?
We do not recommend using your automatic and mechanical timepieces while playing sports that involve impacts or high G-forces, this includes tennis and golf. The high speeds that the arm attains while in motion can separate the rotor on an automatic watch from its bearings and the vibrations that occur upon impact with the ball can damage any mechanical timepiece.
My automatic watch stops, is it broken?
Automatic watches keep the required level of wind of the mainspring through assistance of the rotor and the motion of the wearer's wrist. It is possible that not enough of a wind has been applied to the mainspring if the wearer has not engaged in enough activity to completely wind the watch. From time to time, it is necessary to remove the watch and manually wind the crown of the watch to ensure a full amount of torque is on power reserve.
If this full winding does not provide an adequate amount of run required by the specific timepiece, another issue may be at play and we suggest bringing in your watch for further inspection.
What other watch repair services does Geneva Seal offer?
The craftsmen at Geneva Seal are capable of performing a variety of tasks that will restore the beauty and functionality of any timepiece. The following are a sampling of the services we offer:
Custom Cut Crystals
Punch Holes in Watch Straps
If you have a timepiece that needs a little work, please contact us at 312.944.3100 or email us at firstname.lastname@example.org.